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Have a question regarding our products, health benefits, or Naturally Chai’s refund & shipping policy? Check out the FAQs!

For all other enquiries and support, please fill out the below form.


Chai literally translates to “tea” in Hindi. It originated in India and is part of Naturally Chai’s founder Nikita’s culture. Chai is traditionally brewed with black tea, various aromatic spices, milk and sugar. It is rich in antioxidants and packed with health benefits! Read more about the origin of our Chai here.

Typically, Chai is brewed on a stovetop in a pot. Enjoy your Chai in 4 easy steps…

For 1 cup:

  1. Boil 2/3rd mug of water with 2 teaspoons of Chai mix. Add sugar if you wish – Chai is typically very sweet so I like to add 2 spoons of sugar per cup, but feel free to adjust the sugar to your palette!
  2. Bring to a boil and then add milk.
  3. Bring to boil again and turn off – keep an eye on it the second time it boils, because it could spill over.
  4. Strain, sip and enjoy!

The perfect strainer for Chai is available on our site here.

Chai is rich in antioxidants and packed with numerous health benefits! Some of these include boosting heart health, reducing nausea, improving digestion, aiding in weight loss, increasing energy, soothing headaches, fighting off colds, good for your brain, reducing muscle pain and boosting your immune system.

The information provided here is not a substitute for a face-to-face consultation with your physician, and should not be construed as individual medical advice. Please consult with your doctor.

The main ingredient in Chai is black tea. The black tea we use in our Chai is sourced from India. Although the caffeine content of our black tea is higher than most teas (~60mg compared to an average of 45mg in most teas), it is still significantly lower than the caffeine content found in coffee (on average 140mg per cup).

Thank you for sharing the joys of Chai with someone you care about! Unfortunately at this time we are not able to offer custom messaging with purchases. However, this is a feature we hope to provide to our customers in the near future and we appreciate your patience as we work this out.

Receipts are emailed to the email address provided upon checkout. None of our products are shipped with printed receipts, so you can rest assured the prices will not be displayed to the gift recipient.

We offer flat rate shipping rates to make your shopping experience more enjoyable. Lightweight products are shipped for $5, whereas bulky and heavier items are shipped for $10. All prices are in USD and subject to change.

Orders are processed in the order they are received and generally take 3-5 business days to process before being shipped (this does not include weekends, holidays, or otherwise specified days of closure).

Shipments originate in the Monterey County area. Typically shipments take 5-7 business days via USPS, but transit times may vary depending on where packages are being delivered to. If there are delays to shipments, please contact USPS.

Please keep in mind that if you place your order after 10 am PST on Friday, your order will not process or ship until the following week as Naturally Chai is not open for business over the weekend. 

Currently we only ship our products within the United States. However, as Naturally Chai grows we hope to sell to International countries. Follow us on social media -@naturallychai on Facebook, Instagram and Pinterest – or subscribe to our newsletter below to receive the latest updates and exclusive product offers!

For safety reasons we cannot accept returns of tea. However, we want you to be satisfied with your purchase. If there’s anything we can do to make your next experience more enjoyable, please let us know by using the contact form above.

For returns of unused tea ware, please contact us within 10 business days from the time your order is delivered, and we will be glad to provide you with a prepaid return label. For chai kits, refunds will only be applicable for the value of the tea ware in the kits, not the tea.

Once we receive the undamaged return with the original packaging intact, we will refund the cost of the returned item, excluding shipping. Sorry, but we are unable to refund returns of used or damaged items. Please note that orders are subject to a 25% or higher restocking fee, depending on circumstances. Please note that refunds will only be issued to the same credit card that was used for the original purchase.

Sorry, we can not accept unauthorized returns.

Our privacy policy can be found here.